Online products or downloadable brain re-training programs: If you are not satisfied with your program, a refund may be issued within 30 days of the purchase date. If you do not receive your welcome instructions right away, please notify us so that we can make sure you get started well within the 30-day period. No refunds will be issued after 30 days from purchase.
Livestream & Livestream Replays: No refunds will be issued for these purchases. If you experience bandwidth or streaming issues, replays of live events are always available within 2-3 weeks.
Event Ticket Purchases: If NeuroGym cancels a live, on-site event, NeuroGym will give participants the option of having their money refunded or applying their payment to future events. If the event is cancelled due to events outside of NeuroGym's control, the ticket purchase price may only be applied to either the rescheduled event, or another future event.
If you have any questions regarding this policy, please contact us at email@example.com prior to ordering!