Online products: All online products have a 3-day refund period. You, the buyer, may request a refund to our client care team by phone or email prior to midnight PST of the third day after the date of purchase. No refunds will be issued after 3 days from purchase.
Extended Refund Periods: Refund periods for any program may be extended up to 30 days. Extensions can happen as part of a sale or promotion. To determine if your refund period has been extended, please refer to the particular page and offer from which you purchased.
Winning the Game of Money and Winning the Game of Weight Loss Brain Training & Coaching Programs: If you are not satisfied with your program, a refund may be issued within 30 days of the purchase date. If you do not receive your welcome instructions right away, please notify us so that we can make sure you get started well within the 30-day period. No refunds will be issued after 30 days from purchase. * Note: Winning the Game of Fear product will honor the 30 day refund period for purchases made prior to May 20, 2019.
Exceptional Life Coaching Program: If you are not satisfied with your program, a refund may be issued within 30 days of the purchase date minus the current rate for one month of the program.
Livestream & Livestream Replays: No refunds will be issued for these purchases. If you experience bandwidth or streaming issues, replays of live events are always available within 2-3 weeks.
Event Ticket Purchases: If NeuroGym cancels a live, on-site event, NeuroGym will give participants the option of having their money refunded or applying their payment to future events. If the event is cancelled due to events outside of NeuroGym's control, the ticket purchase price may only be applied to either the rescheduled event, or another future event.
If you have any questions regarding this policy, please contact us at [email protected] prior to ordering!
Contact. If you have any questions regarding this policy, please contact us at [email protected] or call (858) 227-4971.