Online products: All online products except those covered by the Limited Refund Policy have a 30-day refund period. If you do not receive your welcome instructions right away, please notify us so that we can make sure you get started well within the 30-day period. If you are not satisfied with your program, a refund may be issued within 30 days of the purchase date. You, the buyer, may request a refund to our client care team by phone, email or through Contact Us page prior to midnight PST of the thirtieth day after the date of purchase. No refunds will be issued after 30 days from purchase.
Limited Refund Policy: All online products that have a completion timeline less than 30 days will have a refund period of 3 Days. You, the buyer, may request a refund to our client care team by phone, email or through Contact Us page prior to midnight PST of the third day after the date of purchase. No refunds will be issued after 3 days from purchase.
Exceptional Life Coaching Program and Program Subscriptions : If you are not satisfied with your program, a refund may be issued within 30 days of the purchase date minus the current rate for one month of the program.
Livestream & Livestream Replays: No refunds will be issued for these purchases. If you experience bandwidth or streaming issues, replays of live events are always available within 2-3 weeks.
Event Ticket Purchases: If NeuroGym cancels a live, on-site event, NeuroGym will give participants the option of having their money refunded or applying their payment to future events. If the event is cancelled due to events outside of NeuroGym's control, the ticket purchase price may only be applied to either the rescheduled event, or another future event.
If you have any questions regarding this policy, please request more information through our Contact Us page prior to ordering!
Contact. If you have any questions regarding this policy, please contact us through our Contact Us page.
Please read this agreement carefully and save it. If you do not agree with it, you should leave the NeuroGym website and discontinue use of the Services immediately.
This Agreement sets forth the legally binding terms for your membership purchase of NeuroGym® products and/or services, including use of the NeuroGym website(s) and membership (collectively, “The Services"). This is a legally binding agreement between you and NeuroGym®. By signing, clicking the "accept" button, or by using the Services, you agree to be bound by this agreement.
The Services. The Services target specific brain functions involved with memory, concentration, motivation, emotional regulation, optimal performance, focus and decision-making to develop the right subconscious beliefs and habit patterns that are essential to reach your maximum potential. Your membership may include different components, including audio tracks, CDs, DVDs, subliminals, manuals, self-study programs, webinars, coaching, masterminding, live events, workshops, and/or other products and services, as indicated on your order form. Each member will use a unique username and password, and should only be used by one individual. You agree not to share login information, call-in numbers, passwords, and protected links with non-members.
Payment and payment plans. Memberships, Products, programs and services may be purchased for varying time periods, and will be indicated on your order form. Actual payment terms and conditions may vary. At the expiration of your membership term, you may continue for additional fees. You agree to pay the amount agreed upon on your order form and not to cancel this transaction with your bank or credit card company. If you, the buyer initiates a dispute with your card company, you, the buyer will not be eligible for a refund if the dispute results in NeuroGym's favor.
NeuroGym is not responsible for any overdraft charges, over limit charges, or non-sufficient fee fees by your bank or credit card company. Fees for Services may be prepaid or by installment, as indicated on your order form or agreed upon via email with NeuroGym. Missed payments may result in suspension or termination of Services.
NOTE: All finance plans are enforced and subject to collections for failure to pay. When NeuroGym extends any payment plan options, it does not give the participant to opt out at any time for any reason other than a cancellation within 30 days of purchase date
If after 21 days from a missed payment you have not made arrangements with NeuroGym to make up the payment via email, your membership will be cancelled and no fees will be refunded. NeuroGym does not guarantee any specific results from use of the products or Services. NeuroGym makes no representations or warranties as to specific outcomes or results.
Unfortunately, NeuroGym cannot guarantee that you will become or remain happy, rich, healthy, or successful. (However, we do want this for you)
If you purchase and program, product, or service from NeuroGym, you agree to pay us the applicable fees in full, regardless of payment options or use of product. Failure to pay these fees will result in the termination of your paid services or programs and subject to collections.
Also, you agree that:
• Your purchase may be subject to foreign exchange fees or differences in prices based on location (e.g. exchange rates).
• We may store and continue billing your payment method (e.g. credit card) even after it has expired, to avoid interruptions in your Services and to use to pay other Services you may buy. You will also be responsible for any additional charges due to late or failed payments.
• If you purchase an online, physical product, program or service, your payment method will automatically will be charged at the start of each monthly finance period for the fees and taxes applicable to that finance plan period. To avoid any future charges on on a payment plan or subscription for any services, you must cancel within 30 days from the original purchase date. To cancel your order, contact our client care team at [email protected] or call (858) 227-4971.
• If you purchase a membership or subscription, your payment method will automatically be charged at the start of each subscription period for the fees and taxes applicable to that period. To avoid future charges, cancel before the renewal billing date or within 30 days from the original purchase date. To suspend or cancel your membership, contact our client care team at [email protected] or call (858) 227-4971.
• All of your purchases of Services are subject to NeuroGym’s Refund Policy listed above.
At the end of your subscription commitment, and each renewal period thereafter, your membership/subscription package (including add-ons) will automatically continue for the same period of time at your membership/subscription rate, until you cancel by notification in writing to us at [email protected].
You may view the Terms and Conditions of Sale of your contract at http://www.myneurogym.com/terms-and-conditions-of-sale/.
To cancel, contact our client care team at [email protected] or call (858) 227-4971.
Term. This Agreement will remain in force and effect until the end of the term indicated on your order form. Failure to pay required fees may result in NeuroGym terminating the Agreement prior to the end of the term, and discontinuing your access to NeuroGym Services. Your use of the NeuroGym members' website(s) or Services after your termination may extend the term of this Agreement and may cause you to incur additional fees.
Medical Disclaimer. NeuroGym and its employees and agents are not responsible for any physical or non-physical damage imagined, perceived, or otherwise sustained as a result of the use of the Services or any of the content contained in or provided on the NeuroGym websites. Use the content in the Services at your own risk.
Relationship. Nothing contained in this Agreement shall be construed to (i) give either party the power to direct and control the day-to-day activities of the other; (ii) deem the parties to be acting as partners, joint venturers, co-owners or otherwise as participants in a joint undertaking; or (iii) allow either party to create or assume any obligation on behalf of the other party for any purpose whatsoever.
Modification. NeuroGym may modify this Agreement from time to time and such modification shall be effective upon posting on the NeuroGym Members Website. You agree to be bound to any changes to this Agreement when you use the Services after any such modification is posted. It is therefore important that you review this Agreement regularly to ensure you are updated as to any changes.
Assignment. You may not, without the prior written consent of NeuroGym, assign this Agreement, in whole or in part, either voluntarily or by operation of law, and any attempt to do so shall be a material default of this Agreement and shall be void. NeuroGym's rights and obligations, in whole or in part, under this Agreement may be assigned or transferred by NeuroGym.
Third Party Beneficiaries. This Agreement is solely for the benefit of the parties and their successors and permitted assigns, and does not confer any rights or remedies on any other person or entity.
Governing Law. This Agreement shall be interpreted according to the laws of the State of California without regard to or application of choice-of-law rules or principles.
Waiver. No failure of either party to exercise or enforce any of its rights under this Agreement shall act as a waiver of subsequent breaches; and the waiver of any breach shall not act as a waiver of subsequent breaches.
Severability. In the event any provision of this Agreement is held by a court of other tribunal of competent jurisdiction to be unenforceable, that provision will be enforced to the maximum extent permissible under applicable law, and the other provisions of this Agreement will remain in full force and effect. The parties further agree that in the event such provision is an essential part of this Agreement, they begin negotiations for a suitable replacement provision.
Force Majeure. If either party is prevented from performing any of its obligations under this Agreement due to any cause beyond the party's reasonable control, including, without limitation, an act of God, fire, flood, explosion, war, strike, embargo, government regulation, civil or military authority, acts or omissions of carriers, transmitters, providers, vandals, or hackers (a "force majeure event") the time for that party's performance will be extended for the period of the delay or inability to perform due to such occurrence; provided, however, that You will not be excused from the payment of any sums of money owed by you to NeuroGym; and provided further, however, that if a party suffering a force majeure event is unable to cure that event within thirty (30) days, the other party may terminate this Agreement.
Construction. This Agreement shall be construed and interpreted fairly, in accordance with the plain meaning of its terms, and there shall be no presumption or inference against the party drafting this Agreement in construing or interpreting the provisions hereof. Remedies. Except as provided herein, the rights and remedies of NeuroGym are set forth in this Agreement are not exclusive and are in addition to any other rights and remedies available to it at law or in equity.
Binding Effect. This Agreement shall be binding upon and shall inure to the benefit of the respective parties hereto, their respective successors-in-interest, legal representatives, heirs and assigns.
Damage Waiver. IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY HEREUNDER FOR ANY LOST PROFITS OR OTHER CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL OR OTHER SIMILAR DAMAGES, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR EXEMPLARY OR PUNITIVE DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, NEUROGYM'S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO NEUROGYM FOR THE SERVICES DURING THE TERM OF MEMBERSHIP.
Non-Use of Praxis Now's and/or NeuroGym’s Name. You shall not, in the course of performance of this Agreement, or thereafter, use Praxis Now's or NeuroGym or John Assaraf's name in any advertising or promotional media.
Intellectual Property. The materials provided as part of your membership are copyrighted and may not be reproduced in any form, or by any means, without the express written permission of NeuroGym. You may not reproduce, republish, display, perform, distribute, modify, transmit, reuse, re-post or use the content of the materials for public or commercial purposes without the express written permission of NeuroGym. The trademarks, logos and service marks (collectively the "Trademarks") displayed on the materials are registered and unregistered Trademarks of NeuroGym and other third parties that have authorized the use of such Trademarks on the Website. Nothing contained in the materials or on the NeuroGym website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the website without the written permission of NeuroGym or the appropriate third party. Your use of the Trademarks displayed on the materials, or any other content on the website, except as provided in these terms and conditions, is strictly prohibited.
Disputes. If there is any dispute about or involving the Services, you agree that the dispute shall be governed by the laws of the State of California, USA, without regard to conflict of law provisions and you agree to the exclusive personal jurisdiction and venue in the state and federal courts of the United States located in the State of California, county of San Diego. Either NeuroGym or you may demand that any dispute between you and NeuroGym about or involving the Services must be settled by arbitration utilizing the dispute resolution procedures of the American Arbitration Association (AAA) in San Diego, California, USA. The foregoing shall not prevent NeuroGym from seeking injunctive relief in a court of competent jurisdiction.
Indemnity. Your indemnity applies only to the following limited circumstances: claims arising out of this Agreement, your use of the Services, a breach of this Agreement, any breach of your representations and warranties set forth above, and/or if any content that you post using the Services causes NeuroGym to be liable to another. In these circumstances, you agree to indemnify and hold NeuroGym, its subsidiaries and affiliates, and their officers, agents, attorneys and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys' fees, made by you or any third party.
Voidability. The Services are not just a software package, so simply not logging into a members' website does not void any part of this agreement. In addition, not using the products or services as they are intended, not using the brain training technology, and/or not downloading the products and services available to you during your membership will not void any part of this agreement or entitle you to a refund.
Entire Agreement. This Agreement represents the entire understanding relating to the Services and prevails over any prior or contemporaneous, conflicting or additional communications. In order to participate in certain Services, you may be notified that you may be required to agree to additional terms and conditions. You may receive a copy of this Agreement by emailing NeuroGym at [email protected]
Contact. If you would like to contact a NeuroGym customer service representative, please email [email protected] or call (858) 227-4971.